Contact Policy

1. Introduction

Thank you for visiting our website.
This Contact Policy applies to all users who require assistance, request product information, or need support related to orders, shipping, or delivery.

Our goal is to provide clear, efficient, and easily accessible communication throughout every stage of the shopping experience.

2. Contact Details

Customers may contact us using the following methods for inquiries or assistance:

Email: concierge@cottaupio.com
Phone: +65 (927) 99151
Address: APT BLK 689B CHOA CHU KANG DRIVE #04-310, SINGAPORE 682689, SINGAPORE

Email contact is recommended for faster and more accurate handling of requests.
All messages are reviewed in the order received and responded to as promptly as possible.

3. Customer Service Hours

Our customer service team is available during the following hours:

Monday to Friday: 10:30 AM – 5:30 PM

Requests submitted outside these hours will be processed starting on the next business day.

4. Service and Delivery Area

Delivery Area: United States

Customer support services are available to users located within the United States.
All deliveries are handled by professional shipping partners to ensure safety, efficiency, and full tracking.

5. Types of Assistance

Our team is available to support customers at every stage of the shopping experience. Assistance includes:

• Product information and availability

• Order and delivery status updates

• Return, refund, or cancellation requests in accordance with applicable policies

• Information regarding request processing timelines

All communications are handled with professionalism, clarity, and care, with the goal of delivering a reliable and satisfactory customer service experience.

6. Transparency and Customer Focus

We are committed to operating transparently and responsibly, protecting customer rights, and maintaining high standards of service quality in all customer interactions.