Privacy Policy

 

1. Introduction

This Privacy Policy applies to all users who access or use our website.
It explains how personal information is collected, used, stored, and protected when customers browse or make purchases through our website.

Our store is committed to handling personal information in a lawful, transparent, and responsible manner, following generally accepted privacy and data protection practices in the United States.

2. Scope of Application

This policy applies to all users who browse, interact with, or make purchases through our website.

Any activity related to the collection, use, storage, or disclosure of personal information through the website falls within the scope of this policy, regardless of the device or access method used.

3. Methods of Data Collection

To provide requested services and fulfill order-related obligations, personal information may be collected through the following methods:

• Information provided directly by users, such as during checkout, contact forms, or communications with customer support

• Payment and security systems, including information required to process payments through secure environments

• Cookies and analytical tools, such as IP address, device type, visited pages, and technical data used for security, performance analysis, and website improvement

Users may manage or disable cookies through their browser settings at any time.

4. Use and Disclosure of Information

Collected information is used solely for the following purposes:

• Order processing, delivery, and related communications

• Customer service and technical support

• Payment verification, transaction security, and fraud prevention

• Sending informational communications when permitted

• Compliance with legal obligations or lawful requests from authorities

When necessary to provide services, information may be shared with trusted partners such as shipping providers, payment service providers, or technical service vendors.
Our store does not sell or share personal information for unauthorized commercial purposes.

5. Data Retention, Security, and Cookie Management

Personal information is retained only for as long as necessary to fulfill the purposes described above or as required by applicable laws.

After the retention period, data is securely deleted, anonymized, or otherwise protected.

Our website uses encrypted connections, access controls, and protective measures to prevent unauthorized access, misuse, or disclosure of personal information.

Users may accept or reject cookies upon first visiting the website and adjust cookie preferences at any time.

6. User Rights

Users may exercise the following rights, subject to applicable laws:

• Request access to personal information held about them

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where applicable

• Request limitations on certain data processing activities

• Object to specific data uses where permitted

Requests related to personal information will be handled in accordance with applicable requirements.

7. Legal Basis and Compliance

Personal information is processed based on one or more of the following grounds:

• User consent, where required

• The necessity to fulfill purchases or related services

• Compliance with legal obligations

• Legitimate operational interests, balanced against user rights

All data handling practices are conducted in alignment with applicable privacy and data protection standards.

8. Contact Information

For questions regarding this Privacy Policy or personal information handling, please contact us using the details below:

Email: concierge@cottaupio.com
Phone: +65 (927) 99151
Address: APT BLK 689B CHOA CHU KANG DRIVE #04-310, SINGAPORE 682689, SINGAPORE
Customer Service Hours: Monday to Friday, 10:30 AM – 5:30 PM
Delivery Area: United States

We are committed to protecting personal information with transparency, security, and responsible practices to ensure a safe and trustworthy shopping experience.