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Warranty Policy

1. Introduction

This Warranty Policy outlines customer rights related to products purchased through our website.
Our store ensures that all items offered meet applicable quality standards and match the descriptions provided on the website.

2. Warranty Coverage

The warranty applies exclusively to the following conditions:

  • Manufacturing defects

  • Structural or functional defects not caused by improper use

  • Issues resulting from defective materials

This warranty applies to all products purchased through our website and delivered within the United States.

3. Warranty Exclusions

The warranty does not apply in the following situations:

  • Damage caused by misuse, neglect, or improper handling

  • Normal wear and tear resulting from regular use

  • Unauthorized modifications or alterations to the product

  • Damage caused by moisture, extreme conditions, impact, or circumstances not intended by the manufacturer

Eligibility for warranty coverage requires an assessment of the product’s condition.

4. Warranty Period

All products are covered by a warranty period in accordance with applicable standards.
The warranty period begins on the date the customer receives the order and applies only to defects not resulting from product use.

5. Warranty Claim Procedure

To submit a warranty claim, customers must contact customer support and provide the following information:

  • Order number

  • Detailed description of the issue

  • Clear photos of the affected item

Our technical team will review the reported issue and determine the most appropriate resolution.

6. Available Solutions

Once a defect is confirmed, our store may offer one of the following solutions:

  • Repair of the product

  • Replacement with an equivalent item

  • Refund under applicable conditions

The chosen solution will depend on the nature of the defect, product availability, and specific circumstances.

7. Claim Handling and Response Time

All warranty requests are reviewed as promptly as possible.
Customers will be informed throughout each stage of the process, from initial evaluation to final resolution.

8. Contact Information

For warranty-related inquiries or additional assistance, please contact us using the information below:

Email: concierge@cottaupio.com
Phone: +65 (927) 99151
Address: APT BLK 689B CHOA CHU KANG DRIVE #04-310, SINGAPORE 682689, SINGAPORE
Customer Service Hours: Monday to Friday, 10:30 AM – 5:30 PM
Delivery Area: United States

We operate with transparency and responsibility, providing customers with a clear and dependable warranty experience.