Shipping Policy
1. Introduction
This Shipping Policy is intended to provide customers with clear and reliable information regarding order handling, delivery timelines, and logistical conditions related to purchases made through our website. Our store operates with fairness, transparency, and consumer protection in mind, ensuring a safe and dependable shopping experience within the United States.
2. Delivery Area
We provide delivery services throughout the United States, including remote and hard-to-reach locations. All orders are fulfilled through qualified logistics partners, with no geographic limitations within the United States.
3. Shipping Costs
- All products purchased through our website qualify for free shipping within the United States.
No additional charges apply based on distance, weight, or order volume.
4. Order Processing Time and Shipping Method
After payment is successfully completed, orders are typically processed within 2–4 business days.
Processing Cut-Off Date:
- Orders placed before 5:30 PM are eligible for same-day processing.
- Orders placed after 5:30 PM will begin processing on the next business day.
If an order is placed on a public holiday, processing will begin on the following business day.
- Once shipped, the estimated delivery time is 6–13 business days, depending on the final destination within the United States.
All shipments are handled by professional carriers that provide tracking services and ensure proper handling of furniture items.
5. Applicable Taxes
All listed prices are subject to applicable taxes in accordance with relevant regulations. No hidden charges are added at checkout.
6. Order Tracking
Once an order has been shipped, customers will receive an email containing tracking information, allowing them to monitor the shipment from dispatch to final delivery.
7. Responsibility and Shipping Issues
In the event of damage, loss, or delivery irregularities during transit, customers are encouraged to contact customer support promptly so a verification process can be initiated. If necessary, a replacement or refund will be arranged.
Delays or failed deliveries caused by incorrect or incomplete address information provided by the customer are the customer’s responsibility.
8. Contact Information
For any questions related to shipping, orders, or customer support, please contact us using the information below:
Email: concierge@cottaupio.com
Phone: +65 (927) 99151
Address: APT BLK 689B CHOA CHU KANG DRIVE #04-310, SINGAPORE 682689, SINGAPORE
Customer Service Hours: Monday to Friday, 10:30 AM – 5:30 PM
Delivery Area: United States
We are committed to providing a reliable, transparent, and consistent delivery experience for every order placed through our website.