⚡️ All products purchased through our website qualify for free shipping within the United States ⚡️
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Terms of Service

 

1. Introduction and Scope

These Terms and Conditions govern access to and use of our website, as well as all purchases made through it.

By accessing or using the website, users acknowledge that they have read, understood, and agreed to these Terms and all related policies.

2. User Accounts and Responsibilities

Certain features of the website may require the creation of a personal account. In such cases:

  • Information provided must be accurate, complete, and kept up to date

  • Users are responsible for maintaining the confidentiality of their login credentials

  • Any misuse resulting from negligence or credential sharing is the responsibility of the user

If suspicious activity, violations of these Terms, or security risks are identified, we reserve the right to suspend or deactivate the account.

3. Products, Availability, and Pricing

All products are displayed with descriptions, images, features, and current pricing information.

Product availability may change without prior notice and does not affect confirmed orders.
Prices are displayed clearly and are subject to applicable taxes.

Any technical errors or inaccurate information will be corrected as soon as identified.

4. Orders and Payments

Submitting an order through the website constitutes full acceptance of these Terms and applicable policies.

Accepted payment methods include:

  • American Express, Discover, JCB, Mastercard, and Visa.

Payments are processed through secure systems.
If technical issues occur during payment, customer support will assist in identifying an appropriate solution.
Delays caused by banks or external service providers are outside our responsibility.

5. Shipping and Order Processing

After payment is successfully completed, orders are typically processed within 2–4 business days.

Processing Cut-Off Date:

  • Orders placed before 5:30 PM are eligible for same-day processing.
  • Orders placed after 5:30 PM will begin processing on the next business day.

If an order is placed on a public holiday, processing will begin on the following business day.

  • Once shipped, the estimated delivery time is 6–13 business days, depending on the final destination within the United States.

All shipments are handled by professional carriers that provide tracking services and ensure proper handling of furniture items.

  • All products purchased through our website qualify for free shipping within the United States.

No additional charges apply based on distance, weight, or order volume.

For more details, please refer to our Shipping Policy.

6. Order Cancellation

Customers may request to cancel an order within 36 hours of order confirmation, provided that the order has not yet entered the processing or shipping stage.

If the cancellation request is approved within this timeframe and before shipment, the full order amount will be refunded using the same payment method selected at checkout.

Order cancellation is no longer possible under the following circumstances:

  • The order has already entered the processing stage, or more than 36 hours have passed since order confirmation.

In such cases, customers may wait for the order to be delivered and then initiate a return request in accordance with the applicable return procedure.

For more details, please refer to our Order Cancellation Policy.

7. Returns and Refunds

Customers may submit a return request within 45 days after delivery, provided that all of the following conditions are met:

  • The item must be in perfect condition, unused, in its original packaging, and include all accessories

  • Items that are altered, damaged, incomplete, or not in original condition are not eligible for return

We do not offer direct exchanges. Each item is managed individually within our logistics system; therefore, returns, quality inspections, and new shipments follow separate procedures.
Any replacement must be completed by placing a new order through our website.

If a return is requested due to personal preference and not due to damage, defects, or shipping errors, related costs may be the responsibility of the customer.

To initiate a return, customers must:

  • Submit a written request including the order number and the reason for return

  • Wait for confirmation and instructions from customer support

A return shipping label is included inside the package, allowing customers to proceed with the return immediately upon receiving the item.

After the returned item is received and inspected, refunds are typically processed within 2–4 business days using the original payment method.

For more details, please refer to our Return, Exchange, or Refund Policy.

8. Privacy and Data Protection

Personal information is collected and processed solely for order fulfillment, customer support, security, and legal compliance purposes.

We apply reasonable security measures to protect personal information and handle data in accordance with applicable privacy and data protection practices.

9. Governing Law and Dispute Resolution

These Terms are governed by applicable laws within the United States.

In the event of a dispute, the parties agree to attempt an amicable resolution first.
If resolution cannot be reached, disputes will be handled through appropriate legal channels as permitted by law.

10. Contact Information

For questions regarding these Terms and Conditions, please contact us using the information below:

Email: concierge@cottaupio.com
Phone: +65 (927) 99151
Address: APT BLK 689B CHOA CHU KANG DRIVE #04-310, SINGAPORE 682689, SINGAPORE
Customer Service Hours: Monday to Friday, 10:30 AM – 5:30 PM
Delivery Area: United States

By using our website, users agree to these Terms.
We operate with transparency, responsibility, and compliance to provide a secure and reliable shopping experience.