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Payment Methods Policy

1. Introduction

We appreciate the trust customers place in us when making purchases through our website.
This Payment Methods Policy is intended to provide clear information about available payment options, ensure transaction security, and maintain a transparent and reliable checkout experience for customers within the United States.

2. Accepted Payment Methods

To provide flexibility and convenience, our store accepts the following electronic payment methods:

  • American Express

  • Discover

  • JCB

  • Mastercard

  • Visa

All payments are processed securely through authorized payment systems.
Displayed prices are subject to applicable taxes, with no additional fees related to payment processing.

3. Transaction Security

Payment security is a top priority for our store. All transactions conducted through our website are protected by multiple security measures, including:

  • Secure SSL-encrypted connections

  • Certified payment systems that comply with industry security standards

  • Technologies designed to prevent the storage of sensitive payment data

  • Secure digital procedures aligned with applicable data protection requirements

  • Fraud prevention systems, authentication checks, and transaction monitoring

Each payment is handled with a high level of confidentiality and data protection.

4. Payment Confirmation and Order Processing

Once payment has been successfully completed, customers will receive a confirmation email containing:

  • Payment confirmation status

  • Order number

  • Information related to order processing and shipping

In the event of payment errors, authorization issues, or technical difficulties, our customer support team will conduct a manual review and provide personalized assistance.

After payment, orders are typically processed within 2–4 business days.

5. Contact Information

For any questions related to payments, transaction security, or refunds, please contact us using the information below:

Email: concierge@cottaupio.com
Phone: +65 (927) 99151
Address: APT BLK 689B CHOA CHU KANG DRIVE #04-310, SINGAPORE 682689, SINGAPORE
Customer Service Hours: Monday to Friday, 10:30 AM – 5:30 PM
Delivery Area: United States

We are committed to ensuring that every payment is processed securely, transparently, and in accordance with applicable requirements, providing customers with a dependable payment experience.